Terms & Conditions

Please read these Terms and Conditions of Sale and Website Use carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms and Conditions. If you do not agree to all of these Terms and Conditions, you must not access the website or use any services.

Any new features, tools or services added to the current store shall also be subject to these Terms and Conditions. You can review the most current version of these Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes, subject always to Section 20.

Nothing in these Terms and Conditions is intended to exclude or limit your statutory rights as a consumer under applicable UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Definitions

“We”, “us” and “our” mean Garden Lawncare Guy Ltd.
“You” and “your” mean any user of the website and any customer purchasing goods or services from us.
“Consumer” means an individual acting for purposes that are wholly or mainly outside that individual’s trade, business, craft or profession.
“Business Customer” means any customer who is not a Consumer.
“Website” means our website and any related online store operated by us.
“Goods” means any products supplied by us.
“Contract” means any contract between you and us for the sale of goods or supply of services.

This website is operated by Garden Lawncare Guy Ltd, a company registered in England and Wales with company number 13139054 and VAT number GB393557065.
Trading address: Garden Lawncare Guy, Walkers Plant Centre, Chester, CH3 6EA, England, United Kingdom.
You can contact us via the contact form on our website, by telephone on 01244 267681, or in writing at the above trading address.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your place of residence, or that you are the age of majority in your place of residence and you have given your consent to allow any of your minor dependants to use this site.

You may not use our website, services or products for any unlawful or unauthorised purpose, nor may you, in the use of the website or services, violate any applicable laws or regulations.

You must not transmit any worms, viruses or any code of a destructive nature.

We may suspend or terminate your access to the website or refuse or cancel orders where you breach these Terms and Conditions or where reasonably necessary for legal, operational or security reasons.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse, limit or cancel service or orders where reasonably necessary, including in cases of suspected fraud, misuse, stock limitations, pricing errors, security concerns, or breach of these Terms and Conditions.

You understand that content you submit to us (other than payment card information) may be transferred unencrypted and may involve:
(a) transmissions over various networks; and
(b) changes to conform and adapt to technical requirements of connecting networks or devices.
Payment card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the website or services, any use of the website or services, or any access to the website or services, without our express written permission.

The headings used in these Terms and Conditions are included for convenience only and shall not limit or otherwise affect their interpretation.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We do not guarantee that information made available on this website is always accurate, complete or current. The material on this website is provided for general information only and should not be relied upon as professional, technical or site-specific advice unless we expressly state otherwise. You should not rely solely on website content when making decisions without considering more specific, more accurate, more complete or more timely sources of information where appropriate.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Nothing in this section affects our obligation to ensure that products supplied to you conform to the contract, including being as described, of satisfactory quality and fit for purpose where required by law.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices, sales, discounts and coupons or similar for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. This does not affect orders already accepted by us, except where cancellation is permitted under these Terms or required due to pricing errors, stock issues or matters outside our reasonable control.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only in accordance with our Returns Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear on the website. We cannot guarantee that your device’s display of any colour will be accurate.

We reserve the right, but are not obliged, to limit the sale of our products or services to any person, geographic region or jurisdiction where reasonably necessary. We may exercise this right on a case-by-case basis. We also reserve the right to limit quantities of any products or services we offer. All product descriptions, availability and pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time. Any offer for any product or service on this website is void where prohibited.

Except where required by law, we do not guarantee that products will meet subjective expectations or produce any particular horticultural, gardening or aesthetic result.

Our products must be stored, handled and used in accordance with the instructions and safety guidance provided on the packaging and on our website. You are responsible for ensuring that products are suitable for your particular use and for using any appropriate protective equipment.

We are not responsible for loss or damage arising from storage, handling or use of products in a manner that is inconsistent with our instructions, negligent, unsuitable for the conditions, or otherwise not in accordance with good gardening practice, except where we are required to accept such responsibility by law.

You are responsible for determining whether a product is suitable for your soil, lawn, garden conditions or intended use. Nothing in this section affects any statutory rights you may have in relation to goods that are faulty, not fit for purpose where required by law, or not as described.

You acknowledge that seeds, fertilisers, lawn treatments and other horticultural products are inherently dependent on variables outside our control. Except where required by law, we do not warrant or guarantee any particular result, including germination success, growth rate, lawn establishment, weed suppression, colour, density, coverage, yield or treatment outcome.

For Business Customers only:
(a) any figures, rates, timings, treatment windows, coverage estimates, sowing rates, expected results or performance examples are illustrative only unless expressly stated by us in writing to be binding; and
(b) no statement on our website, packaging, marketing materials or by our staff shall be binding unless expressly confirmed by us in writing.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse, limit or cancel any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed under the same customer account, the same payment card, and/or orders that use the same billing and/or shipping address. We may also refuse or cancel orders where there is an obvious pricing or listing error, suspected fraud, stock unavailability, or where we reasonably believe an order has been placed by a dealer, reseller or distributor contrary to these Terms and Conditions. If we change or cancel an order, we may attempt to notify you using the email address, billing address or telephone number provided at the time the order was made.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 7 – RETURNS, DELIVERY & RISK POLICY

Delivery Notifications & Customer Responsibility
If you provide a correct email address and/or mobile number at checkout, you may receive shipping updates, delivery confirmation emails and text messages from the courier. Tracking details may also be included in our dispatch confirmation email.
It is your responsibility to monitor these notifications, check spam/junk folders, and track your parcel using the information provided. Failure to check tracking updates or provide accurate delivery information does not exempt you from this policy.

Delivery Confirmation & Risk Transfer

Consumers:
For consumer customers, risk in the goods passes when the parcel is delivered to you OR to the delivery address you provided, or a person/neighbour/safe place you have nominated or agreed to.

Business Customers:
For business customers, risk passes when the goods are collected by, or handed over to, the courier.

If you require a signed-for or non-safe-place delivery, you must request this before placing your order (additional charges may apply). If no specific delivery preference is provided, the courier will follow their standard procedures, which may include leaving the parcel in a safe place.

Safe Place & Unattended Deliveries
If you have instructed or agreed (directly or through courier preferences) that the parcel may be left in a safe place or with a neighbour, delivery will be considered completed once the courier confirms the parcel has been left at that location.
You are responsible for ensuring your delivery location is secure and suitable for unattended deliveries, or for rearranging delivery using the tracking information provided.

Missing or Lost Parcels
If your parcel is marked as delivered but you have not received it, you must notify us as soon as reasonably possible (ideally within 48 hours) of the courier’s delivery confirmation.

Before contacting us, please check:

• Around your property
• With neighbours
• Safe places you may have authorised

We will investigate with the courier, which may involve checking GPS data, delivery photos and driver confirmation. You may be asked to complete a declaration of non-receipt.

If, following investigation, it is confirmed that the parcel was misdelivered or not delivered correctly, we will resend or refund your order.

If the courier confirms the parcel was delivered to the address, safe place, neighbour or instructions you provided or agreed to, we are not obliged to issue a refund or replacement, but may do so at our discretion subject always to your statutory rights.

Where incorrect or incomplete billing or shipping information is provided, you may be responsible for reasonable additional costs incurred by us (including, but not limited to, processing fees, re-delivery charges, return to sender costs, restocking charges, or losses due to lost or damaged parcels).

Refused, Missed or Uncollected Deliveries
If a parcel is returned to us because delivery was refused, not collected, repeatedly attempted without success, or otherwise returned as “return to sender”, the following applies:

• You are responsible for the direct cost of returning the goods, including any courier return-to-sender charges, handling fees or surcharges we incur.
• These costs will be deducted from any refund due.
• Original postage costs are non-refundable.
• If goods are returned to us damaged or not in a resalable condition due to refusal or non-collection, we may reduce your refund to reflect any loss in value.
• If you request that the parcel be re-sent, additional postage costs will apply.

This does not affect your statutory rights.

Delivery Times & Delays
Delivery timeframes are estimates only and not guaranteed. We are not responsible for delays outside our reasonable control. We will not normally offer compensation for minor or short-term delays.

If we fail to deliver the goods within a reasonable time, you may have statutory rights to cancel the contract and receive a refund. Nothing in this section affects those rights.

Change of Mind (Consumers)
If you are a consumer, you have the legal right to cancel your order within 14 days from the day after you receive the goods.
You must notify us of your decision to cancel within this 14-day period. You then have a further 14 days to return the goods to us.

You are responsible for the direct cost of returning the goods unless the item is faulty or not as described.
We may reduce your refund to reflect any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Express/upgrade postage costs (including next-day or timed delivery fees) are non-refundable.

Business Customers
Returns for Business Customers are accepted only at our prior written authorisation and entirely at our discretion. Where we agree to accept a return, goods must be unopened, unused, in their original packaging and in resaleable condition. We may apply a reasonable restocking fee and/or deduct any direct costs incurred in the return process. Carriage and delivery charges are non-refundable unless we agree otherwise in writing.

Faulty or Damaged Goods
If you receive a damaged or faulty item, please contact us as soon as reasonably possible (ideally within 48 hours) with clear photos of the packaging, the item, and the courier label.
If deemed faulty, we will offer a replacement or refund, and refund reasonable return postage if a return is required.

This does not affect your statutory rights.

Refund Processing

Consumers:
Refunds for valid cancellations will be processed within 14 days of:

• us receiving the returned goods, or
• you providing evidence of having sent the goods back,
  whichever is sooner, as required by the Consumer Contracts Regulations 2013.
• Funds are issued back to the original payment method.

Business Customers:
Where returns are accepted, refunds will normally be processed within 30 days of receiving the returned goods.

Refunds are issued to the original payment method only.

If a product does not meet return criteria, it may be rejected or subject to a reasonable restocking fee as defined by us.

SECTION 8 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and Conditions.

SECTION 9 – THIRD-PARTY LINKS

Affiliate Disclosure – We may earn commission from qualifying purchases made through certain links on this website, including through the Amazon Associates programme where applicable.

Some of the links on this site are affiliate links which means when you click on them we can earn commission from purchases that are made.

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party and are not covered by these terms.

SECTION 10 – USER COMMENTS, IMAGES, FEEDBACK AND OTHER SUBMISSIONS

If you send us or upload any content, including reviews, ratings, comments, photos, videos, testimonials, ideas or other materials (“User Content”), you grant Garden Lawncare Guy:

1. a non-exclusive, worldwide, perpetual, irrevocable to the extent permitted by law, royalty-free licence (with the right to sub-license) to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, display, perform and store that User Content in any media and for any lawful business purpose, including but not limited to:
   • our website;
   • product pages and product thumbnails;
   • email communications;
   • printed material;
   • advertisements;
   • social media channels;
   • marketing, promotional and educational materials.
2. the right to use your first name, initials, username or social media handle and general location (e.g. city/country) in connection with your User Content, if we choose to do so.
3. the right to continue using User Content that has already been used, even if you later request removal, as detailed below.

No Compensation or Consideration

You agree that:

• we do not owe you any payment, discount, free goods, compensation or any other consideration for your User Content;
• your submission is entirely voluntary;
• you waive any right to approve or inspect our use of the User Content.

Accuracy & Ownership

You confirm that:

• you own the User Content or have full permission and rights to submit it;
• any individuals shown have given permission for the submission and for our use of the content;
• the User Content is truthful, accurate and not misleading;
• our use of the User Content will not infringe the rights of any third party.

Irrevocability & Removal Requests

You acknowledge and agree that:

the licence you grant to us is perpetual and, to the extent permitted by law, irrevocable in relation to content already used, published, incorporated into existing materials, or shared with third parties in accordance with this section;

if you ask us to remove specific User Content, we may remove it from our own website or social media channels where reasonably practicable, but we are not obliged to do so;

we are not required to remove User Content that is already used in existing posts, product thumbnails, printed materials, advertising already created, scheduled or published media, marketing assets, archives, backups, or any place outside our direct control (including third-party reposts or shares); and

any prior use may continue, and we are not required to undo, retract or discontinue materials already created, published, distributed or in circulation.

This means that you cannot withdraw permission, and we do not have to remove User Content from materials already created, already in circulation, or already displayed.

Moderation & Misuse

We may edit, refuse, moderate or remove User Content at our sole discretion, including where:

• it contains inappropriate, offensive or unlawful material;
• it is suspected to be false, misleading, fraudulent or submitted to obtain compensation or free products;
• it violates these Terms or our policies.

Waiver of Moral Rights

To the maximum extent permitted by law, you waive any moral rights you may have in the User Content (including the right to be identified as the author and the right to object to derogatory treatment).

Sharing Beyond Our Control

You acknowledge that once User Content is published (for example, on social media), we cannot control further sharing or reposting by third parties. Removal from our own channels does not affect any sharing that has already occurred.

SECTION 11 – PERSONAL INFORMATION

Personal information we collect about you is handled in accordance with our Privacy Policy, available on our website. Our use of cookies and similar technologies is explained in our Cookies Policy, also available on our website.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our website or in the services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, delivery charges, transit times or availability. We reserve the right to correct any such errors, inaccuracies or omissions, including obvious pricing errors, and to change or update information or cancel orders where necessary. This paragraph does not affect orders already accepted by us except where cancellation is permitted under these Terms and Conditions, required by law, or reasonably necessary because of an obvious error, stock issue or matter outside our reasonable control.

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 13 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 14 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our website or services will be uninterrupted, timely, secure or error-free.

Any guidance, recommendations, calculators, product descriptions, treatment plans, sowing suggestions or other information we provide are for general information only and are not tailored professional or site-specific advice unless we expressly agree otherwise in writing.

Because many of our products are affected by factors outside our control, including weather, soil conditions, ground preparation, storage, application method, dosage, timing, watering, pest activity and general site conditions, we do not guarantee any particular horticultural, gardening, lawn, germination, establishment, growth, colour, coverage, treatment or performance outcome unless expressly stated by us in writing.

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so. In particular, nothing in these Terms and Conditions excludes or limits liability for:
(a) death or personal injury caused by negligence;
(b) fraud or fraudulent misrepresentation; or
(c) any matter in respect of which liability cannot lawfully be excluded or restricted.

Consumers

If you are a Consumer, nothing in these Terms and Conditions affects your statutory rights, including your rights under the Consumer Rights Act 2015.

If we breach these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. We are not responsible for:
(a) loss or damage that was not foreseeable;
(b) loss or damage caused by your failure to follow our instructions, warnings, storage guidance or product information;
(c) loss or damage caused by abnormal or unsuitable conditions of use, storage, soil, weather, site conditions or application; or
(d) business loss, including loss of profit, loss of business, business interruption or loss of business opportunity.

Nothing in this section limits your rights to remedies in respect of goods that are faulty, not as described, or not fit for purpose where required by law.

Business Customers

If you are a Business Customer:
(a) all terms, conditions, warranties, representations and guarantees implied by statute, common law or otherwise are excluded to the fullest extent permitted by law;
(b) you acknowledge that you have not relied on any statement, representation, assurance or warranty other than as expressly set out in these Terms and Conditions and any written specification expressly agreed by us;
(c) you are solely responsible for satisfying yourself that the goods are suitable for your intended purpose, application, resale, onward use and the conditions in which they will be stored, handled and used; and
(d) except to the extent expressly agreed by us in writing, we make no warranty as to fitness for a particular purpose, compatibility, performance, yield, germination outcome, establishment rate, treatment result or commercial suitability.

Subject always to the paragraph above headed “Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so”:
(i) our total aggregate liability arising out of or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty, misrepresentation or otherwise, whether arising from a single event or a series of connected events, shall not exceed the price actually paid by you for the specific goods giving rise to the claim;
(ii) we shall not be liable for any indirect or consequential loss, or for any loss of profit, loss of revenue, loss of sales, loss of margin, loss of anticipated savings, loss of use, loss of contract, loss of goodwill, loss of reputation, loss of business opportunity or wasted management time;
(iii) we shall not be liable for any loss arising from or connected with weather, soil conditions, site conditions, storage conditions, contamination, mixing with other products, method or timing of application, under-application, over-application, failure to follow instructions, pest activity, disease, irrigation issues or any other factor outside our reasonable control;
(iv) our sole and exclusive liability, and your sole and exclusive remedy, shall be, at our option, replacement of the affected goods, re-supply of the affected goods, or refund of the price paid for the affected goods;
(v) no claim may be brought unless you notify us in writing within 7 days of delivery for shortages, transit damage or visible defects, and within 30 days of the date on which the issue first became apparent for any other claim, and in any event no later than 6 months after delivery; and
(vi) you shall not be entitled to set off, withhold or deduct any sums due to us without our prior written agreement or a final court judgment.

This section applies to the fullest extent permitted by law.

SECTION 15 – INDEMNIFICATION

If you are a Business Customer, you shall indemnify and keep indemnified Garden Lawncare Guy Ltd against all losses, claims, liabilities, costs, expenses and demands arising out of or in connection with:
(a) your onward sale, relabelling, repackaging, modification, storage, transport, marketing or use of the goods;
(b) any representation, statement, guarantee or claim made by you to any third party about the goods which is not expressly authorised by us in writing;
(c) your breach of any applicable law, regulation or industry code;
(d) your negligence, misuse or improper handling of the goods; or
(e) any breach by you of these Terms and Conditions giving rise to a third-party claim.

Nothing in this section applies to a Consumer except to the extent liability arises from that Consumer’s unlawful acts or deliberate misuse of the website.

SECTION 16 – SEVERABILITY

In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 17 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 18 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of that right or provision.

These Terms and Conditions and any policies or operating rules posted by us on this website in relation to the website, goods or services set out the entire agreement and understanding between you and us in relation to their subject matter and supersede any prior or contemporaneous discussions, communications and proposals, whether oral or written.

If you are a Business Customer, you acknowledge that you have not relied on any statement, representation, assurance or warranty that is not expressly set out in these Terms and Conditions or in any written specification expressly agreed by us.

SECTION 19 – GOVERNING LAW

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales

If you are a business customer, the courts of England and Wales shall have exclusive jurisdiction.

If you are a consumer, you may bring legal proceedings in the courts of England and Wales or in the courts of the part of the United Kingdom in which you live.

SECTION 20 – CHANGES TO TERMS & CONDITIONS

You can review the most current version of these Terms and Conditions at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website.

Any changes will apply from the date they are posted and will not affect orders already accepted by us unless the change is required by law or has been clearly communicated and accepted.

It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

SECTION 21 – CONTACT INFORMATION

Questions about the Terms and Conditions should be sent to us using the contact form, live chat or by telephone

SECTION 22 – FRAUD, ABUSE & MISUSE PREVENTION

We reserve the right to monitor orders, accounts and communications for potential fraud, misuse or abuse of our services, including but not limited to:

• Repeated claims of non-delivery, missing items or damaged items;
• Excessive or unusual return activity;
• Attempts to obtain refunds, replacements or compensation through dishonest or misleading claims;
• Harassment, abusive behaviour or unreasonable demands made towards our staff;
• Attempts to circumvent limits, restrictions or blocks on your account;
• Use of false identities, addresses or payment information.

If we reasonably suspect fraud or abusive behaviour, we may take any of the following actions without limitation:

• Cancel or refuse current or future orders;
• Restrict or block access to our website and services;
• Withhold refunds until investigations are completed;
• Require additional proof of identity, delivery or item condition;
• Recover costs or losses incurred due to fraudulent or abusive conduct;
• Report suspected fraud to payment providers, law enforcement or relevant authorities.

Where fraud or dishonest conduct is established, we may seek recovery of reasonable costs and losses suffered by us, including:

• the full cost of the goods and shipping;
• return-to-sender fees;
• administrative or investigation costs reasonably incurred; and
• any other direct losses reasonably suffered by us.

We take fraud and abuse seriously and will always act to protect our business, our customers and our staff.

SECTION 23 – CHARGEBACK MISUSE POLICY

A chargeback should only be raised where you genuinely believe a transaction was unauthorised or we have failed to meet our obligations under the contract.

Raising a chargeback in the following circumstances may be considered improper use of the chargeback system (“chargeback abuse”):

• Failure to contact us first to resolve a delivery, returns or product issue;
• Refusing delivery or failing to collect a parcel, then raising a chargeback instead of following our returns process;
• Raising a chargeback for items that were delivered according to courier tracking and/or delivery evidence;
• Raising a chargeback after receiving a refund, replacement or resolution directly from us;
• Providing false or misleading information to your bank.

Where a chargeback is raised improperly, we may:

• Contest the chargeback with evidence (e.g., tracking, photos, correspondence, proof of delivery);
• Recover any costs, fees or losses incurred due to the chargeback;
• Restrict or close your account and cancel future orders;
• Report suspected chargeback fraud to payment processors and relevant authorities.

Improper or dishonest use of the chargeback process may amount to fraud or abuse of process. We reserve the right to pursue recovery of losses through civil proceedings where appropriate.

Nothing in this section affects your statutory rights.

SECTION 24 – SEASONAL, WEATHER-DEPENDENT & USAGE DISCLAIMERS

Many of the products we supply, including seeds, lawn treatments, fertilisers and garden care items, are seasonal or weather-dependent. By purchasing from us, you acknowledge and agree that:

product performance may vary based on environmental factors such as temperature, rainfall, soil conditions, soil preparation, climate, lawn condition, storage, handling, time of year and correct usage;

it is your responsibility to read and follow all instructions, guidance, storage requirements and usage timings provided on our website and product packaging;

we are not responsible for reduced or unsatisfactory results caused by weather conditions, incorrect application, unsuitable soil, misuse, over-application, under-application, improper storage, failure to follow instructions, or other factors outside our reasonable control; and

we do not guarantee results where conditions are outside our control, including drought, frost, excessive rainfall, heatwaves, pest activity, disease pressure or inappropriate seasonal timing.

For seeds, germination rates are dependent on factors including:

• soil temperature;
• moisture levels;
• light exposure;
• timing of sowing;
• wildlife or pest interference; and
• proper soil preparation.

Results may differ between customers due to natural variations and environmental conditions.

Nothing in this section affects your statutory rights in relation to faulty goods or goods that are not as described.

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