Privacy Policy

1. Data Controller Identification

Our website address is: https://gardenlawncareguy.com.

Garden Lawncare Guy LTD is the data controller. You can use the contact form or write to us at hello at gardenlawncareguy.com for questions about this policy

2. Lawful Basis for Processing

We process your personal data in accordance with the UK GDPR and other applicable laws, relying on one or more of the following lawful bases:

• Legitimate Interests:
  We may process your data for purposes such as website analytics, service improvement, fraud prevention, and ensuring security. We always carefully balance our interests against your rights and freedoms to protect your privacy.
• Consent:
  When you explicitly agree to receive marketing communications, newsletters, or provide optional information, we rely on your consent. You have the right to withdraw your consent at any time.
• Contractual Necessity:
  We process your data to fulfil our contractual obligations, such as processing your orders, delivering services, managing payments, or providing customer support.

What We Use Your Data For

Your personal data may be used to:

• Provide, operate, and maintain our services
• Notify you about updates or changes to our services
• Enable interactive features (e.g., account management, comments)
• Deliver customer support and respond to inquiries
• Analyse and improve our services, including personalised advertising and remarketing via platforms such as Google and Facebook
• Monitor technical performance and usage of our services
• Fulfil orders through couriers or delivery companies
• Send marketing communications, special offers, and product recommendations—unless you opt out

3. Comments, Reviews, and Media

We collect and process comments and reviews submitted via our website, email, and social media channels.

Spam Protection

We use reCAPTCHA v3 to help detect and prevent spam submissions. This service is provided by Google and is subject to their Privacy Policy and Terms of Service.
When you submit a comment or review on our website, we collect the content you enter, along with your IP address and browser user agent, to assist with spam detection. These details may also be processed by automated spam filtering services.

Media Uploads

If you upload images (e.g., in a review or contact form), we recommend removing any embedded metadata (such as EXIF GPS location data) before submission, as this data may be accessible to others who view or download the images.

Reuse of Reviews and Comments

By submitting a review or comment—whether through our website, email, or social media—you grant us a non-exclusive, royalty-free, worldwide licence to use, display, reproduce, and share the content for marketing, promotional, and customer service purposes.
This may include publishing it on our website, in email newsletters, social media accounts, or other marketing materials.
If you prefer not to have your feedback used in this way, please contact us and we will respect your choice.

Gravatar Integration

If enabled, an anonymised hash of your email address may be shared with the Gravatar service to display a profile image next to your comment. Gravatar’s privacy policy is available at: https://automattic.com/privacy/

Comment Cookies

If you leave a comment on our site, you may opt in to save your name, email address, and website in cookies. These are stored for your convenience and last for one year.

4. Cookies and Tracking Technologies

We use cookies and third-party tracking technologies to enhance site functionality, analyse usage, and personalise your experience.

Types of cookies we use include:

• Session cookies: Necessary for basic site operation and expire when you close your browser.
• Preference cookies: Save your settings and preferences to improve your experience.
• Login cookies: Remember your login details to keep you signed in; these last two days by default or up to two weeks if you select “Remember Me.”
• Screen options cookies: Remember your display preferences, lasting up to one year.
• Editing cookies: When you edit or publish content, a temporary cookie stores the post ID for one day; this cookie contains no personal data.
• Marketing and advertising cookies: Collect data to deliver personalised ads and measure ad performance on platforms like Google and Facebook.

You can manage or refuse cookies through your browser settings, but this may affect some site features.

When you visit our login page, we set a temporary cookie to check if your browser accepts cookies; this cookie contains no personal information and is deleted when you close your browser.

If you log out, login-related cookies are removed.

5. Embedded Content

Articles may include content from other websites (e.g., videos, articles). These behave as if you visited the original website, which may collect your data and use cookies.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Email Marketing & Retention

We use a double opt-in process to confirm consent.
We regularly review our email subscriber list to maintain relevance. If you do not open or interact with our emails for a period, we may pause, unsubscribe, or archive your email address from our mailing list.
You can re-subscribe at any time by signing up again
You can unsubscribe at any time using the link in our emails.

We collect and analyse data related to your purchases, including purchase value, number of purchases, and items bought. This information helps us segment our audience and tailor marketing communications, such as personalised offers and product recommendations.

6. Your Rights (UK GDPR)

You have rights to:

• Access your data
• Correct inaccurate data
• Erase your data
• Restrict or object to processing
• Data portability
• Automated decision-making transparency

Exemptions apply where data is needed for legal or administrative reasons. You can contact us about your data

7. International Data Transfers

We use third-party service providers based both inside and outside the UK, including WooCommerce, LitCommerce, Mailchimp, Facebook/Meta, Google, and other plugins. These providers may process or store your data outside the UK.

We take reasonable steps to ensure that appropriate safeguards are in place to protect your personal data during such transfers, such as Standard Contractual Clauses (SCCs) or relying on adequacy decisions where applicable.

By using our services, you agree to such transfers.

8. Data Security

We implement commercially reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Comments and their associated metadata are retained indefinitely to help with spam detection and content management.

Registered user information is retained as long as the account remains active.

10. Your Information

While using our Service, you may be asked to provide personal information that can identify you, such as your name, email address, postal address, and other contact details (“Personal Data”).

We use this information to communicate with you, send newsletters, marketing materials, and promotional offers. You can opt out of marketing communications at any time by following the unsubscribe instructions included in our emails.

We also collect Usage Data — information about how you interact with our Service, such as your IP address, browser type, pages visited, time spent, and device identifiers. This helps us improve our Service and personalise your experience.

Cookies and similar tracking technologies are used to collect Usage Data. You can control cookie settings through your browser, but disabling cookies may affect the functionality of the Service.

11. Service Providers and Third Parties

We use various third-party service providers to help operate our services, process payments, send marketing communications, and analyse site usage. These providers may process your personal data and may store or transfer it outside the UK, including to countries such as the United States.

Examples of our service providers include:

Service Providers

Google Analytics: Tracks website usage to help us improve our Service. You can opt out using Google’s Analytics opt-out browser add-on.

WooCommerce for eCommerce and order processing

Payment Processors: Such as PayPal, Stripe, and WooPayments, who handle payment transactions securely in compliance with PCI-DSS standards. We do not store full payment details ourselves.

Advertising Platforms: Including Facebook/Meta and Google, who use data to deliver tailored marketing campaigns. http://www.google.com/intl/en/policies/privacy/

Email Automation: Mailchimp is used to manage email marketing and automate communications.

This site uses embedded YouTube videos which are subject to YouTubes terms and conditions, and privacy policy

12. Links to Other Sites

Our site may link to external websites. We are not responsible for their privacy policies or content.

13. Children’s Data

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

14. Affiliate Links

Affiliate links may store cookies for tracking qualifying purchases.

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